PLEASE NOTE: To ensure email delivery to your inbox, please add austcustserv@auspods.com.au to your email address book or email Safe List. If you do not receive our email, please check your junk box, or contact us on 1800 467 637.

Hotmail, Outlook and Live email accounts have very strict spam filtering, and as a result many legitimate emails are placed directly into email account Junk boxes. Adding austcustserv@auspods.com.au to your Safe List should ensure that you receive our emails to your inbox and not your junk box.

Not sure how to do this? Give this a try:

  1. Log into your Hotmail/Outlook/Live email account
  2. Go to the Settings (look for the gear icon top-right corner of the window) and select Options
  3. Look for ‘Safe and blocked senders‘ and click that link
  4. Add austcustserv@auspods.com.au to your Safe Senders list