When you request a quote or make an enquiry with PODS via our website, we will follow up either by phone or email, depending on the information you shared with us.

When telling us your email address, please always check that you have entered it correctly. If your email address contains @hotmail, @outlook or @live, it is important to read below…

To ensure email delivery to your inbox from PODS, please add austcustserv@auspods.com.au to your email address book or email Safe List. If you do not receive a response from us as expected, please check your email account spam or junk inbox, or contact us on 1800 467 637.

Hotmail, Outlook and Live email accounts now have very strict spam filtering, and as a result many legitimate emails with attachments and images are placed directly into email account Junk boxes. Adding austcustserv@auspods.com.au to your Safe List should ensure that you receive our emails to your inbox and not your junk box.

Not sure how to do this? Give this a try:

  1. Log into your Hotmail/Outlook/Live email account
  2. Go to the Settings (look for the gear icon top-right corner of the window) and select Options
  3. Look for ‘Safe and blocked senders‘ and click that link
  4. Add austcustserv@auspods.com.au to your Safe Senders list

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